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Hours
Mon - Thur 12:30 - 8:30pm
Fri & Sat 12:30 - 4:30pm
Sun 1:30 - 4:30pm |
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askON will be closed on
regular holidays and when public libraries are normally closed. When the
service is closed you may send an email question to your library.
Welcome to askON, a chat-based research help
service brought to you by Knowledge Ontario and Ontario libraries. You
may be connected to someone from outside your library system.
We accept questions from users of other Ontario
libraries and from individuals outside Ontario but may, depending on the
question and staff availability, refer you to your local library. Even if
a referral is necessary, we’ll always try to find enough information to get you
started. Restrictions may apply to licensed databases.
You are getting help from a real person. Please
be polite. We will not answer personal questions or questions that contain
offensive language. We monitor usage and reserve the right to disconnect those
who display rude or inappropriate behaviour.
Be patient with us. There are 2-4 librarians
online but sometimes we are busy managing large numbers of people asking
questions at the same time. A chat-based reference session may last 10-15
minutes or more. If you are unable to wait, please try askON again later.
Thank you!
At the end of your chat you can print a
transcript of your session or request it by email. There is also a short
survey; please provide us with your feedback so that we can enhance, expand and
improve askON.
Privacy
askON collects the minimum amount of information
from visitors necessary to provide effective service. Your email address, if
given, is not stored and will not be used for any other purpose.
Learn more at askON.ca.
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